📞 Call for pricing and availability: (800) 780-8101
Heritage Hall South
65 Cooper Street, Agawam, MA 01001
For Pricing & Availability
(800) 780-8101To Reach a Resident
(413) 786-8000Estimated Pricing
Price Comparison
Heritage Hall South Description
Heritage Hall South is a community that offers assisted living, nursing care, respite care, skilled nursing and rehabilitation and is located in the town of Agawam, Massachusetts and is part of the Genesis HealthCare network of communities. Residents who live at the facility are able to choose from a range of studio, suite and semi-private or share or companion room layouts.
The community has an average rating of 8.7 out of 10 making it the 5th highest rated community in the city out of 7 communities. See more information on reviews.
The Nursing Home at this community has a 3 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Assisted Living
Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.
View other Assisted Living communities in Agawam
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Agawam
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Agawam
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Positive Reviews:
- Many reviewers commend the clean and well-kept facility, both inside and out.
- The staff is frequently praised for their warmth, compassion, and attentiveness to both residents and their families.
- Several reviews highlight the excellent care provided, including updates on residents' well-being and swift responses to concerns.
- The activities available, such as bingo, movies, and various worship services, are appreciated for keeping residents engaged and entertained.
- The food receives positive mentions, with specific shoutouts to the chef and dining room staff for their great menus and options.
- Heritage Hall South is described as having a homey and comfortable atmosphere, making it easier for families to trust their loved ones' care to the facility.
- Some reviewers specifically recommend the facility for rehabilitation stays, noting the effective therapy staff and the goal-oriented approach to recovery.
- The facility's management of COVID-19 precautions and communication during the pandemic is also praised.
Negative Reviews:
- A few reviews express frustration with communication issues, including difficulty in contacting residents and getting updates on their care.
- One reviewer reports a decline in the quality of housekeeping and dining services, including insufficient food portions and lack of clean towels.
- Another review mentions a lack of prioritization for a resident's health concern over administrative tasks.
- There is a mention of witnessing unpleasant situations, leading to a strongly negative opinion of the facility.
Overall:
Heritage Hall South receives predominantly positive reviews for its caring staff, clean facility, and engaging activities. Most families feel reassured and satisfied with the care their loved ones receive. However, there are a few concerns regarding communication and service quality that potential clients might want to consider.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Pet
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 3
Health inspection rating: 3
Staffing rating: 3
Quality measure rating: 4
Long-term quality measure rating:
4
Short-term quality measure rating:
4
Nursing Home Overview
Participation
date: March 4, 1969
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 122
Total current residents: 86
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 0
Number of payment denials: 0
Number of fines: 0
Total cost of fines: $0
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-04-21 | 2022-05-06 | E | Emergency Preparedness Deficiencies | Implement emergency and standby power systems. |
| 2022-04-21 | 2022-05-06 | F | Smoke Deficiencies | Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours. |
| 2022-04-21 | 2022-05-06 | E | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2022-04-21 | 2022-05-06 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2019-12-12 | 2019-12-20 | F | Smoke Deficiencies | Install a fire alarm system that can be heard throughout the facility. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-04-14 | 2022-06-17 | D | Resident Assessment and Care Planning Deficiencies | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. |
| 2022-04-14 | 2022-06-17 | D | Resident Assessment and Care Planning Deficiencies | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| 2022-04-14 | 2022-06-17 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2022-04-14 | 2022-06-17 | D | Quality of Life and Care Deficiencies | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. |
| 2022-04-14 | 2022-06-17 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2022-04-14 | 2022-06-17 | D | Quality of Life and Care Deficiencies | Assist a resident in gaining access to vision and hearing services. |
| 2022-04-14 | 2022-06-17 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-04-14 | 2022-06-17 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2022-04-14 | 2022-06-17 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2022-04-14 | 2022-06-17 | D | Administration Deficiencies | Provide timely, quality laboratory services/tests to meet the needs of residents. |
| 2022-04-14 | 2022-06-17 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2022-04-14 | 2022-06-17 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-04-14 | 2022-06-17 | D | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| 2021-04-29 | 2021-06-11 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2021-04-29 | 2021-06-11 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2021-04-29 | 2021-06-11 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2021-04-29 | 2021-06-11 | E | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-04-29 | 2021-06-11 | D | Quality of Life and Care Deficiencies | Provide for the safe, appropriate administration of IV fluids for a resident when needed. |
| 2021-04-29 | 2021-06-11 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2021-04-29 | 2021-06-11 | D | Quality of Life and Care Deficiencies | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
| 2021-04-29 | 2021-06-11 | D | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2021-04-29 | 2021-06-11 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2021-04-29 | 2021-06-11 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2019-10-16 | 2019-11-27 | D | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2019-10-16 | 2019-11-27 | D | Resident Assessment and Care Planning Deficiencies | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| 2019-10-16 | 2019-11-27 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-10-16 | 2019-11-27 | E | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2019-10-16 | 2019-11-27 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2019-10-16 | 2019-11-27 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2019-10-16 | 2019-11-27 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2019-10-16 | 2019-11-27 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2019-10-16 | 2019-11-27 | D | Quality of Life and Care Deficiencies | Provide for the safe, appropriate administration of IV fluids for a resident when needed. |
| 2019-10-16 | 2019-11-27 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2019-10-16 | 2019-11-27 | E | Nursing and Physician Services Deficiencies | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. |
| 2019-10-16 | 2019-11-27 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-10-16 | 2019-11-27 | D | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2018-08-23 | $69,417 |
| 2019-03-22 | $11,021 |
What is in the Neighborhood
- The closest city is Agawam which is 0.7 miles away and has a population of 28,761 (mid sized town).
- The average income is $64,889, which is high compared to other zip codes.
- Weather
- High Temperature: 78
- Low Temperature: 30
- Average Temperature: 53.7
- Day Breakdown: The area gets 132 days of rain, 29 days of snow and 202 days of sun
- Precipitation: 1.4 inches a year
- The crime rate is 3.75 per 100 people which is average compared to other cities.
- Violent Crime: 0.95 incidents per 100 people
- Property Crime: 2.13 incidents per 100 people
- Drug-Related Crime: 0.1 incidents per 100 people
- The average life expectancy in zip code is 78.61 years old, which is average compared to other zip codes.
- Air Quality: Good Days 156.0, Moderate Days 25.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
PriceRite
1.3 miles awayBig Y
1.4 miles awayGeissler's Supermarket
1.4 miles awayFood Zone
2.9 miles awayAldi
3.4 miles awayNone Found
Bus Stations
Hertiage Nursing Home
0.2 miles awayMAIN / COOPER
0.3 miles awayMAIN / FEDERAL
0.4 miles awayMAIN / EDWARD
0.5 miles awayMAIN / ALBERT
0.6 miles awayBanks
TD Bank
2.3 miles awayWebster Bank
5.5 miles awayWestfield Bank
5.6 miles awayKeyBank
6.6 miles awayUnited Bank
6.6 miles awayHospitals
Mercy Medical Center
2.6 miles awayBaystate Medical Center
2.9 miles awayShriners Hospitals for Children - Springfield
3.2 miles awayWestern Massachusetts Hospital
4.6 miles awayVibra Hospital of Western Massachusetts
4.6 miles awayPharmacies
CVS
2.0 miles awayWalgreens Pharmacy
3.2 miles awayCVS Pharmacy
3.3 miles awayWalgreens
3.7 miles awayRite Aid
6.7 miles awayDentists
Zubkov Dental
6.3 miles awayAspen Dental
6.5 miles awayDr. Dental
6.7 miles awayOakdale Dental Associates, PC
8.4 miles awayHampshire Family Dental
16.6 miles awayParks
Perry Lane Park
0.6 miles awayMemorial Field
0.7 miles awaySt. John"S Field
1.1 miles awayMcGrath's Park
1.2 miles awaySchool Street / River Road Park
1.2 miles awayPlaces of Worship
First Church of Christ, Congregational
2.2 miles awayShopping
Tower Square Mall
2.1 miles awayEnfield Square
6.0 miles awayHolyoke Shopping Center
7.2 miles awayEastfield Mall
8.0 miles awayThornes Marketplace
16.5 miles awayCulture
Majestic Theatre
1.9 miles awayCityStage Symphony Hall
2.2 miles awayParamount Theater
2.2 miles awayFuller Arts Center
3.5 miles awayAppleton Auditorium
3.5 miles awayRestaurants
China Star
0.3 miles awayBoston Bay Pizza 3
0.3 miles awayMain Street Grille
0.3 miles away141 Main Street
0.5 miles awayMurphy's Pub
1.0 miles awayGet exact pricing & check availability
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