📞 Call for pricing and availability: (800) 780-8101
Heritage Hall North
55 Cooper Street, Agawam, MA 01001
For Pricing & Availability
(800) 780-8101To Reach a Resident
(413) 333-2400Estimated Pricing
Price Comparison
Heritage Hall North Description
Heritage Hall North is a community that offers assisted living, nursing care, respite care, skilled nursing and rehabilitation and is located in the town of Agawam, Massachusetts and is part of the Genesis HealthCare network of communities. Residents who live at the facility are able to choose from a range of studio, suite and semi-private or share or companion room layouts.
The community has an average rating of 8.8 out of 10 making it the 4th highest rated community in the city out of 7 communities. See more information on reviews.
The Nursing Home at this community has a 3 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Assisted Living
Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.
View other Assisted Living communities in Agawam
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Agawam
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Agawam
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Reviews highlight the excellent service, professionalism, and compassionate care provided by the staff at Heritage Hall North. Many reviewers appreciate the facility's cleanliness, the quality of rehabilitation services, and the friendly, efficient staff. Positive experiences include effective communication, attentive care, and a welcoming environment that feels like home.
Several reviews commend the facility for its exceptional rehab services, noting improvements in health and strength. The staff's kindness and dedication to patient happiness are frequently mentioned, with specific praise for their efforts to accommodate and uplift patients.
However, some areas for improvement are noted, such as quicker responses to call bells, increased staffing levels, and better food quality. A few reviewers experienced challenges with communication, particularly in reaching staff by phone, and one reported a serious issue with medication and test oversight.
Overall, the majority of feedback is overwhelmingly positive, with many recommending Heritage Hall North for its clean environment, professional and personable staff, and high-quality care. The facility is described as a top choice for rehabilitation, with many families expressing deep gratitude for the care provided to their loved ones.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Pet
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 3
Health inspection rating: 3
Staffing rating: 4
Quality measure rating: 4
Long-term quality measure rating:
4
Short-term quality measure rating:
3
Nursing Home Overview
Participation
date: Dec. 10, 2002
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 124
Total current residents: 88
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 3
Number of payment denials: 0
Number of fines: 1
Total cost of fines: $32702
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-08-01 | 2022-09-01 | D | Services Deficiencies | Have elevators that firefighters can control in the event of a fire. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-07-26 | 2022-09-13 | E | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2022-07-26 | 2022-09-13 | E | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2022-07-26 | 2022-09-13 | E | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2022-07-26 | 2022-09-13 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-05-03 | 2022-06-10 | G | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2022-05-03 | 2022-06-10 | D | Resident Rights Deficiencies | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| 2022-05-03 | 2022-06-10 | D | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2022-05-03 | 2022-06-10 | D | Resident Rights Deficiencies | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. |
| 2022-05-03 | 2022-06-10 | G | Resident Rights Deficiencies | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. |
| 2022-04-27 | 2022-04-28 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2020-03-06 | 2020-11-13 | D | Resident Assessment and Care Planning Deficiencies | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| 2020-03-06 | 2020-11-13 | E | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2020-03-06 | 2020-11-13 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2020-03-06 | 2020-11-13 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2020-03-06 | 2020-11-13 | D | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2020-03-06 | 2020-11-13 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2020-03-06 | 2020-11-13 | E | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2020-03-06 | 2020-11-13 | D | Nutrition and Dietary Deficiencies | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. |
| 2020-03-06 | 2020-11-13 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2020-03-06 | 2020-11-13 | E | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2021-01-28 | 2021-02-15 | D | Infection Control Deficiencies | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. |
| 2021-04-20 | 2021-05-21 | D | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2019-03-26 | 2019-05-10 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2019-03-26 | 2019-05-10 | D | Resident Rights Deficiencies | Keep residents' personal and medical records private and confidential. |
| 2019-03-26 | 2019-05-10 | D | Quality of Life and Care Deficiencies | Provide for the safe, appropriate administration of IV fluids for a resident when needed. |
| 2019-03-26 | 2019-05-10 | F | Nursing and Physician Services Deficiencies | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. |
| 2019-03-26 | 2019-05-10 | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2019-03-26 | 2019-05-10 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2019-03-26 | 2019-05-10 | D | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2019-03-26 | 2019-05-10 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2019-03-26 | 2019-05-10 | E | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2018-09-05 | $7,803 |
| 2022-04-27 | $32,702 |
What is in the Neighborhood
- The closest city is Agawam which is 0.7 miles away and has a population of 28,761 (mid sized town).
- The average income is $64,889, which is high compared to other zip codes.
- Weather
- High Temperature: 78
- Low Temperature: 30
- Average Temperature: 53.7
- Day Breakdown: The area gets 132 days of rain, 29 days of snow and 202 days of sun
- Precipitation: 1.4 inches a year
- The crime rate is 3.75 per 100 people which is average compared to other cities.
- Violent Crime: 0.95 incidents per 100 people
- Property Crime: 2.13 incidents per 100 people
- Drug-Related Crime: 0.1 incidents per 100 people
- The average life expectancy in zip code is 78.61 years old, which is average compared to other zip codes.
- Air Quality: Good Days 156.0, Moderate Days 25.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
PriceRite
1.2 miles awayBig Y
1.2 miles awayGeissler's Supermarket
1.5 miles awayFood Zone
2.8 miles awayAldi
3.3 miles awayNone Found
Bus Stations
Hertiage Nursing Home
0.1 miles awayMAIN / COOPER
0.2 miles awayMAIN / FEDERAL
0.4 miles awayMAIN / EDWARD
0.5 miles awayMAIN / ALBERT
0.6 miles awayBanks
TD Bank
2.1 miles awayWebster Bank
5.6 miles awayWestfield Bank
5.7 miles awayUnited Bank
6.6 miles awayKeyBank
6.7 miles awayHospitals
Mercy Medical Center
2.5 miles awayBaystate Medical Center
2.8 miles awayShriners Hospitals for Children - Springfield
3.1 miles awayVibra Hospital of Western Massachusetts
4.5 miles awayWestern Massachusetts Hospital
4.7 miles awayPharmacies
CVS
1.9 miles awayWalgreens Pharmacy
3.1 miles awayCVS Pharmacy
3.1 miles awayWalgreens
3.6 miles awayRite Aid
6.7 miles awayDentists
Zubkov Dental
6.4 miles awayAspen Dental
6.5 miles awayDr. Dental
6.7 miles awayOakdale Dental Associates, PC
8.4 miles awayHampshire Family Dental
16.5 miles awayParks
Memorial Field
0.7 miles awayPerry Lane Park
0.7 miles awaySchool Street / River Road Park
1.1 miles awaySt. John"S Field
1.2 miles awayMcGrath's Park
1.2 miles awayPlaces of Worship
First Church of Christ, Congregational
2.0 miles awayShopping
Tower Square Mall
2.0 miles awayEnfield Square
6.0 miles awayHolyoke Shopping Center
7.1 miles awayEastfield Mall
7.8 miles awayThornes Marketplace
16.4 miles awayCulture
Majestic Theatre
1.9 miles awayCityStage Symphony Hall
2.0 miles awayParamount Theater
2.1 miles awayFuller Arts Center
3.4 miles awayAppleton Auditorium
3.4 miles awayRestaurants
China Star
0.2 miles awayBoston Bay Pizza 3
0.2 miles awayMain Street Grille
0.2 miles away141 Main Street
0.5 miles awayMurphy's Pub
1.1 miles awayGet exact pricing & check availability
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