📞 Call for pricing and availability: (800) 780-8101
Heritage Hall East
464 Main Street, Agawam, MA 01001
For Pricing & Availability
(800) 780-8101To Reach a Resident
(413) 333-2200Estimated Pricing
Price Comparison
Heritage Hall East Description
Heritage Hall East is a community that offers assisted living, memory care, nursing care, respite care, skilled nursing and rehabilitation and is located in the town of Agawam, Massachusetts and is part of the Genesis HealthCare network of communities. Residents who live at the facility are able to choose from a range of studio, suite and semi-private or share or companion room layouts.
The community has an average rating of 9.2 out of 10 making it the 2nd highest rated community in the city out of 7 communities. See more information on reviews.
The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
Find a Senior Community that Best Fits Your Needs
Care Types at Community
This community offers the following types of care
Assisted Living
Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.
View other Assisted Living communities in Agawam
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in Agawam
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Agawam
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Agawam
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Many families have shared their experiences with various memory support and senior care facilities, highlighting the compassionate care, professionalism, and responsiveness of the staff. Families have found comfort in the care provided to their loved ones, whether they are dealing with dementia, undergoing rehabilitation, or in need of long-term care.
Facilities like Genesis HC Memory Support Center and Heritage Hall have been praised for their clean environments, engaging activities tailored for residents with memory issues, and the creative ways they keep residents entertained, especially during challenging times like the COVID-19 pandemic. The staff across these centers, including medical personnel, social workers, and support staff, have been recognized for their patience, kindness, and dedication to ensuring residents feel at home.
Communication with families is a strong point for these facilities, with many reviewers appreciating the regular updates, ease of visitation, and the use of technology to keep families connected with their loved ones. The physical and occupational therapists, along with the nursing and care staff, have been commended for their diligent care, making residents stronger and helping them adjust to their new surroundings.
Overall, the reviews reflect a high level of satisfaction with the care provided, the cleanliness of the facilities, and the respectful and friendly nature of the staff. Many families have expressed their gratitude for the peace of mind and trust they have in these care facilities, making them highly recommended for those in need of memory support and senior care services.
Reviews
There are currently no reviews that were left on My Caring Plan
Add a review to help others
Connect with a Free Senior Living Advisor
Our Senior Living Advisors are free and can guide you through the process of finding a new home. They can walk through the different options in your area as well as listen to your needs to make sure you find the right fit.
Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Pet
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 2
Staffing rating: 3
Quality measure rating: 3
Long-term quality measure rating:
4
Short-term quality measure rating:
2
Nursing Home Overview
Participation
date: Jan. 14, 1986
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 123
Total current residents: 90
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 0
Number of payment denials: 0
Number of fines: 2
Total cost of fines: $75884
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-04-26 | 2022-05-10 | E | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2021-04-28 | 2021-06-12 | F | Emergency Preparedness Deficiencies | Implement emergency and standby power systems. |
| 2021-04-28 | 2021-06-12 | F | Smoke Deficiencies | Install a fire alarm system that can be heard throughout the facility. |
| 2021-04-28 | 2021-06-12 | E | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2021-04-28 | 2021-06-12 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-01-25 | 2023-02-10 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2023-01-25 | 2023-02-10 | D | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2023-01-25 | 2023-02-10 | D | Infection Control Deficiencies | Perform COVID19 testing on residents and staff. |
| 2022-04-19 | 2022-05-27 | G | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2022-04-19 | 2022-05-27 | G | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2022-04-19 | 2022-05-27 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-04-19 | 2022-05-27 | D | Nursing and Physician Services Deficiencies | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| 2022-04-19 | 2022-05-27 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-04-21 | 2021-06-05 | D | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2021-04-21 | 2021-06-05 | D | Resident Assessment and Care Planning Deficiencies | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. |
| 2021-04-21 | 2021-06-05 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2021-04-21 | 2021-06-05 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2021-04-21 | 2021-06-05 | D | Quality of Life and Care Deficiencies | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. |
| 2021-04-21 | 2021-06-05 | D | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2021-04-21 | 2021-06-05 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2021-04-21 | 2021-06-05 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2021-04-21 | 2021-06-05 | D | Administration Deficiencies | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly |
| 2021-04-21 | 2021-06-05 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-01-19 | 2021-02-01 | D | Infection Control Deficiencies | Report COVID19 data to residents and families. |
| 2021-02-03 | 2021-03-12 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2019-08-27 | 2019-10-28 | G | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-08-27 | 2019-10-28 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2019-08-27 | 2019-10-28 | G | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2019-08-27 | 2019-10-28 | G | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2019-08-27 | 2019-10-28 | D | Quality of Life and Care Deficiencies | Provide appropriate foot care. |
| 2019-08-27 | 2019-10-28 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2019-08-27 | 2019-10-28 | D | Quality of Life and Care Deficiencies | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. |
| 2019-08-27 | 2019-10-28 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2019-08-27 | 2019-10-28 | B | Nutrition and Dietary Deficiencies | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. |
| 2019-08-27 | 2019-10-28 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2019-08-27 | 2019-10-28 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-08-27 | 2019-10-28 | D | Environmental Deficiencies | Keep all essential equipment working safely. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2019-08-27 | $56,976 |
| 2022-04-19 | $66,134 |
| 2023-01-25 | $9,750 |
What is in the Neighborhood
- The closest city is Agawam which is 0.6 miles away and has a population of 28,761 (mid sized town).
- The average income is $64,889, which is high compared to other zip codes.
- Weather
- High Temperature: 78
- Low Temperature: 30
- Average Temperature: 53.7
- Day Breakdown: The area gets 132 days of rain, 29 days of snow and 202 days of sun
- Precipitation: 1.4 inches a year
- The crime rate is 3.75 per 100 people which is average compared to other cities.
- Violent Crime: 0.95 incidents per 100 people
- Property Crime: 2.13 incidents per 100 people
- Drug-Related Crime: 0.1 incidents per 100 people
- The average life expectancy in zip code is 78.61 years old, which is average compared to other zip codes.
- Air Quality: Good Days 156.0, Moderate Days 25.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
PriceRite
1.3 miles awayBig Y
1.3 miles awayGeissler's Supermarket
1.5 miles awayFood Zone
2.7 miles awaySave A Lot
3.4 miles awayNone Found
Bus Stations
MAIN / COOPER
0.3 miles awayHertiage Nursing Home
0.3 miles awayMAIN / EDWARD
0.3 miles awayMAIN / ALBERT
0.4 miles awayMAIN / FEDERAL
0.6 miles awayBanks
TD Bank
2.2 miles awayWebster Bank
5.8 miles awayWestfield Bank
5.9 miles awayKeyBank
6.4 miles awayUnited Bank
6.7 miles awayHospitals
Mercy Medical Center
2.6 miles awayBaystate Medical Center
2.9 miles awayShriners Hospitals for Children - Springfield
3.2 miles awayVibra Hospital of Western Massachusetts
4.5 miles awayWestern Massachusetts Hospital
4.9 miles awayPharmacies
CVS
2.1 miles awayWalgreens Pharmacy
3.0 miles awayCVS Pharmacy
3.1 miles awayWalgreens
3.5 miles awayRite Aid
6.5 miles awayDentists
Zubkov Dental
6.1 miles awayAspen Dental
6.3 miles awayDr. Dental
6.5 miles awayOakdale Dental Associates, PC
8.5 miles awayHampshire Family Dental
16.7 miles awayParks
Memorial Field
0.4 miles awayPerry Lane Park
0.6 miles awaySchool Street / River Road Park
0.9 miles awaySt. John"S Field
1.0 miles awayMeadowbrook Park
1.1 miles awayPlaces of Worship
First Church of Christ, Congregational
2.0 miles awayShopping
Tower Square Mall
2.0 miles awayEnfield Square
5.8 miles awayHolyoke Shopping Center
7.3 miles awayEastfield Mall
7.8 miles awayThornes Marketplace
16.6 miles awayCulture
CityStage Symphony Hall
2.0 miles awayMajestic Theatre
2.1 miles awayParamount Theater
2.1 miles awayFuller Arts Center
3.3 miles awayAppleton Auditorium
3.3 miles awayRestaurants
China Star
0.2 miles awayMain Street Grille
0.2 miles awayBoston Bay Pizza 3
0.2 miles away141 Main Street
0.7 miles awayMurphy's Pub
1.1 miles awayGet exact pricing & check availability
By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.
Disclaimer
My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.
Get exact pricing & check availability
By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.
Highest Rated Communities Nearby
Closest Communities
Senior Housing Articles
How to pay for assisted living
Assisted living may be an excellent option for you or a loved one. You may have chosen this senior housing option to maintain your independence and boost your social life, while getting some daily help with tasks...
Read More
Independent Living vs. Assisted Living
Senior housing can be a tough choice. You’ll want to find the best fit for your current and future needs...
Read More
Assisted Living vs. Nursing Homes
Finding the right senior housing is no easy feat. In particular, it’s challenging to know what your loved one’s needs are now – and what they’ll be in the future...
Read More