Heritage Hall Big Stone Gap

Heritage Hall in Big Stone Gap has received a mix of reviews from employees and family members of residents. Many employees describe the facility as a great place to work, highlighting the family-like atmosphere, the care and compassion for residents, and the strong team spirit among staff. Several employees, some with over 20 years of service, express their love for the job, the residents, and the sense of belonging they feel at Heritage Hall.

On the other hand, there are serious concerns raised by some family members regarding the care provided to their loved ones. Complaints include allegations of neglect, improper medical procedures leading to severe health complications, and a focus on profit over patient care. These negative experiences have led to calls for investigation and warnings against placing loved ones in the facility.

Despite these concerns, other family members have shared positive experiences, noting the professionalism, compassion, and quality care provided by the staff. They appreciate the efforts made to accommodate and care for their loved ones, especially during challenging times such as the COVID-19 pandemic.

Overall, the reviews of Heritage Hall in Big Stone Gap present a complex picture, with many employees and some families expressing satisfaction and gratitude for the care and workplace environment, while others raise significant concerns about the quality of care and management practices.