Heritage Greens

Positive Feedback:

• Many reviewers praise the professional and friendly staff, highlighting the welcoming and family-like atmosphere.
• The facilities are described as beautiful, well-maintained, and offering a variety of activities and amenities that cater to the residents' needs and interests.
• Heritage Greens, in particular, receives high marks for its varied menu, accommodating staff, and the wide range of activities available to keep residents engaged both physically and mentally.
• Several reviews mention the high level of care and attention given to residents, making families feel at ease about the well-being of their loved ones.
• The community is noted for its active and social environment, with plenty of events and celebrations that include family members.

Negative Feedback:

• One review reports incidents of mistreatment and bruising at the Arboretum facility, leading to the decision to leave.
• Concerns are raised about insufficient staffing, particularly on weekends, and the quality of care provided.
• Some reviewers express dissatisfaction with the food choices available and suggest improvements are needed.
• There are criticisms regarding the acceptance of residents who require more care than the facility is equipped to provide, suggesting a focus on financial gain over resident well-being.
• A recent employee mentions a mouse problem that was not adequately addressed, raising concerns about cleanliness and maintenance.

Overall:

While many reviews highlight the positive aspects of living and working in these senior living communities, particularly Heritage Greens, there are also significant concerns regarding care quality, staffing, and maintenance issues that potential residents and their families should consider.