Heritage Court Middleton

Positive Reviews:

• Many residents and their families have had positive experiences, citing the staff's friendliness and willingness to engage in meaningful interactions.
• Some residents have made lasting friendships and feel at home, enjoying activities and the sense of community.
• Employees find working at the facility rewarding, highlighting a great team and the joy of interacting with residents.
• Facilities such as the exercise room and dining services are appreciated, despite challenges posed by COVID-19 restrictions.
• Family members have praised the care and attention their loved ones receive, noting the quality of food and the effort staff make to ensure residents feel comfortable and cared for.

Negative Reviews:

• Several reviews criticize the quality of care, particularly in the Memory Care unit, with reports of neglect, inadequate staff training, and management issues.
• Complaints about the food being terrible and some staff members being uncaring have been mentioned multiple times.
• Concerns over safety and cleanliness, including serious allegations of residents being left in unsanitary conditions and issues with medication management.
• High staff turnover and management changes have been cited as contributing to a decline in the quality of care and overall resident experience.
• Some reviews express dissatisfaction with the facility's handling of employee matters and resident safety, including a tragic incident related to a choking hazard.

Mixed Reviews:

• While some reviews highlight the caring nature of the staff and the quality of the facilities, others point out areas needing improvement such as staffing levels and compensation.
• Guest parking and accessibility have been noted as concerns by both satisfied and dissatisfied reviewers.