Heritage Convalescent Center

Negative Experiences:

• Several reviewers expressed dissatisfaction with the facility, citing neglect during the COVID-19 shutdown, understaffing, and poor administration response to family concerns.
• Complaints included loss of personal belongings, unanswered call lights, and a lack of compassion from staff.
• Some mentioned specific issues such as residents being mistreated, rooms not being cleaned properly, and a decline in care quality with new management.
• Restrictions on visitations, including window visits being disallowed, were highlighted as significant concerns.

Positive Experiences:

• Several reviewers praised the facility for its skilled nursing care, clean environment, and friendly staff.
• Positive mentions included effective rehabilitation services, engaging activities like spa time, bingo, and church services, and efforts to facilitate communication through tablet devices for video calls.
• Some families noted significant improvements in their loved ones' health and well-being due to the care received at the facility.
• The facility was commended for going the extra mile to ensure that families could visit or communicate with their loved ones despite COVID-19 restrictions.

Mixed Experiences:

• While some reviewers found the staff and administration to be caring and responsive, others reported negative interactions and a lack of attention to residents' needs.
• The quality of care was described as having declined in some cases, particularly with changes in management or ownership.

Overall:

The facility received mixed reviews, with some families expressing gratitude for the care provided to their loved ones, while others voiced concerns about neglect, staffing issues, and administrative indifference. Prospective clients may want to consider these varied experiences when making decisions about care for their family members.