📞 Call for pricing and availability: (800) 780-8101
Heritage Care Center
350 East 300 North, American Fork, UT 84003
For Pricing & Availability
(800) 780-8101To Reach a Resident
(801) 756-5293Estimated Pricing
Price Comparison
Heritage Care Center Description
Heritage Care Center is a medium 15 bed community that offers assisted living, memory care, nursing care and rehabilitation and is located in the town of American Fork, Utah and is part of the Avalon Health Care network of communities. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 6.6 out of 10 making it the 4th highest rated community in the city out of 4 communities. See more information on reviews.
The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Assisted Living
Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.
View other Assisted Living communities in American Fork
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in American Fork
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in American Fork
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Negative Reviews:
- Several reviewers express strong dissatisfaction with the care provided, citing instances of neglect, poor communication, and inadequate facilities.
- Complaints include mishandling of COVID-19 patients, unprofessional behavior, and lack of basic care such as hydration and medication management.
- Some family members reported their loved ones experienced falls, lost belongings, and received no assistance with basic needs.
- There are allegations of the facility prioritizing profit over patient care, especially concerning the handling of COVID-19 patients.
- Several reviewers recommend against placing loved ones in this facility, with some suggesting it should be shut down or investigated for violations of patient rights.
Positive Reviews:
- A few reviewers had positive experiences, noting good care from staff and effective rehabilitation services.
- Some praise specific aspects such as the dialysis company, the efforts of the staff during COVID-19, and the overall kindness shown to residents.
- One reviewer, a staff member, expresses pride in working at the facility and commitment to meeting and exceeding community and family expectations.
Mixed Reviews:
- While some acknowledge the kindness of individual staff members, they criticize the facility's policies, administration, and overall management.
- There are mentions of the facility undergoing changes in name and management, with a suggestion to prospective clients to verify current conditions.
General Observations:
- The majority of reviews are negative, with recurring themes of neglect, poor management, and inadequate facilities.
- Positive comments are few but highlight some staff members' dedication and specific services provided.
- Prospective clients are advised to thoroughly research and consider other options before choosing this facility for their loved ones.
Reviews
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Health
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 2
Staffing rating: 3
Quality measure rating: 4
Long-term quality measure rating:
3
Short-term quality measure rating:
4
Nursing Home Overview
Participation
date: Aug. 21, 1984
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 106
Total current residents: 67
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 10
Number of payment denials: 0
Number of fines: 1
Total cost of fines: $11638
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-03-01 | 2022-04-30 | D | Emergency Preparedness Deficiencies | Develop and maintain an Emergency Preparedness Program (EP). |
| 2022-03-01 | 2022-04-30 | D | Egress Deficiencies | Meet other general requirements. |
| 2022-03-01 | 2022-04-30 | F | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2022-03-01 | 2022-04-30 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. |
| 2019-12-03 | 2020-01-31 | D | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2019-12-03 | 2020-01-31 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2018-12-17 | 2019-01-31 | D | Emergency Preparedness Deficiencies | Develop and maintain an Emergency Preparedness Program (EP). |
| 2018-12-17 | 2019-01-31 | D | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2018-12-17 | 2019-01-31 | D | Egress Deficiencies | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. |
| 2018-12-17 | 2019-01-31 | D | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2018-12-17 | 2019-01-31 | D | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2018-12-17 | 2019-01-31 | E | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2018-12-17 | 2019-01-31 | E | Services Deficiencies | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. |
| 2018-12-17 | 2019-01-31 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2017-09-28 | $24,186 |
| 2022-02-28 | $11,638 |
What is in the Neighborhood
- The closest city is American Fork which is 0.5 miles away and has a population of 28,326 (mid sized town).
- The average income is $114,331, which is very high compared to other zip codes.
- Weather
- High Temperature: 79
- Low Temperature: 25
- Average Temperature: 51.4
- Day Breakdown: The area gets 106 days of rain, 52 days of snow and 205 days of sun
- Precipitation: 1.3 inches a year
- The average life expectancy in zip code is 79.95 years old, which is high compared to other zip codes.
- Air Quality: Good Days 171.0, Moderate Days 99.0, Unhealthy for Sensitive Groups Days 3.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Good Earth
1.0 miles awayWalmart Neighborhood Market
1.6 miles awayCostco
1.8 miles awayWalmart Supercenter
1.8 miles awayMacey's
2.2 miles awayNone Found
Bus Stations
State St @ 255 E
0.5 miles awayState St @ 320 E
0.5 miles awayState St @ 433 E
0.5 miles awayMain St @ 67 E
0.6 miles awayState St @ 406 E
0.6 miles awayBanks
Central Bank
0.4 miles awayBank of American Fork
0.6 miles awayZions Bank
0.7 miles awayUtah Community Credit Union
1.3 miles awayAmerica First Credit Union
1.4 miles awayHospitals
American Fork Hospital
1.1 miles awayMountain Point Medical Center
5.5 miles awayCenter for Change
5.5 miles awayTimpanogos Regional Hospital
6.1 miles awayOrem Community Hospital
6.8 miles awayPharmacies
Taylor Drug
1.1 miles awayCVS Pharmacy
1.4 miles awayWalgreens
2.0 miles awayWalmart Pharmacy
2.6 miles awayRite Aid
5.9 miles awayDentists
Stonehenge of American Fork
1.1 miles awayAfforable Dentures
1.9 miles awayLone Peak Dental
2.5 miles awayCedar Hills Family Dentistry
2.5 miles awayGordon Family Dental
4.2 miles awayParks
American Fork
0.2 miles awaySuncrest park
0.3 miles awayPioneer Park
0.4 miles awayNone Found
Shopping
University Mall
9.2 miles awayFreedom Mini Mall
11.7 miles awaySears
13.1 miles awayProvo Towne Centre
13.1 miles awayShops at South Town
13.5 miles awayCulture
American Fork Amphitheater at Quail Cove
1.0 miles awayAmphitheater
3.9 miles awayHale Center Theater
7.1 miles awayWaterfall Amphitheater
7.3 miles awayThe Stage at City Center Park
7.9 miles awayRestaurants
Beto's
0.6 miles awayChiba Sushi
0.7 miles awayBeany's
0.7 miles awayChina Light Cafe
0.8 miles awayChina Isle
0.8 miles awayGet exact pricing & check availability
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Licensing
This community is licensed by the state of UT. It is a medium-sized community with 15 total beds.Disclaimer
My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.
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By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.
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