Heritage at Deer Creek

Positive Feedback:

• Many reviewers praise the building and staff, describing them as awesome and very helpful.
• Employees, including those in the kitchen and caregiving roles, enjoy their jobs and appreciate the teamwork and friendly residents.
• The admission process is described as efficient, and family members feel reassured by the care their loved ones receive.
• Activities and entertainment options for residents are highlighted as great opportunities for fun.
• Some staff members have expressed long-term satisfaction with their roles and the community environment.
• The facility is noted for its cleanliness, and the staff is commended for being compassionate and great at their jobs.
• Residents are described as clean and happy, with positive changes and improvements noted by visitors and staff.

Negative Feedback:

• One review criticizes the facility for inattentiveness during the night and suggests that the care provided does not match advertised claims.
• Concerns are raised about the authenticity of positive reviews and the high staff turnover rate.
• Complaints include residents being left unattended, the facility smelling of urine, and issues with memory care services being inadequate.
• There are allegations of neglect, such as residents not receiving timely assistance and receiving incorrect medication.

Overall:

While many reviews of Deer Creek and Heritage Senior Living are positive, highlighting the staff's dedication and the facility's cleanliness and activities, there are serious concerns raised about the quality of care, especially in memory care services. Prospective residents and their families should consider both the positive experiences and the issues raised when making a decision.