Heritage At Brandon Place Health & Rehabilitation

Reviews of the senior living facility present a mixed picture, with some highlighting positive experiences and others pointing out areas of concern.

• Several reviewers have requested updates to the facility's Facebook page to stay informed about activities and events for residents.
• Some employees, past and present, have shared insights into their work experiences, mentioning understaffing in the kitchen, unprofessional management, and a lack of appreciation for staff. However, others have praised the facility, describing it as a second home filled with care, compassion, and love for the residents.
• Concerns have been raised about the facility's handling of COVID-19, including a case where a resident's health significantly declined after being exposed to another patient with COVID. This incident highlighted issues with communication and the provision of medical services.
• Questions about the facility's ownership and management have been raised, with some suggesting it has changed hands multiple times and is now under new, potentially disreputable, ownership.
• Feedback on the physical state of the facility varies, with some calling for remodeling and others describing it as clean, organized, and reminiscent of an assisted living center with good nursing care.
• Negative experiences shared include concerns about cleanliness, unprofessional staff behavior, lack of responsiveness to residents' needs, and safety issues, including theft.
• On a positive note, several reviews commend the staff for going above and beyond in caring for residents, highlighting improvements under new management, and praising the facility for its cleanliness and organization. Specific staff members have been thanked for their dedication and hard work.
• However, some reviews strongly advise against sending loved ones to the facility, citing declines in residents' health and wellbeing, poor communication, and overall dissatisfaction with the level of care provided.

In summary, while there are instances of positive feedback regarding staff dedication and facility improvements, significant concerns about management, cleanliness, and resident care persist.