Heritage Assisted Living

Positive Reviews:

• Many reviewers have praised the facility for its great staff, lovely environment, and the pleasant and happy residents. Employees and relatives of residents have recommended the facility for both care and employment.
• Several reviews highlight the exceptional care and kindness shown by the staff, particularly noting the director of nursing for being helpful and kind-hearted.
• The community aspect of the facility is highly valued, with one reviewer mentioning how the staff and residents became an extended family for their mother, providing individualized care and guidance.
• The facility is described as beautiful, and the food and staff are commended by people familiar with the place, including those who live in different assisted living facilities.
• One review reflects on a positive experience from five years ago, emphasizing the excellent facilities, services, and management.
• A recent review from a family who moved their mother into the community praises the staff for being professional, kind, caring, communicative, and organized, making the transition smooth and welcoming.

Negative Reviews:

• One review criticizes the facility for a lack of supervision, leading to a resident with dementia wandering off. The resident was subsequently removed from the facility, which the reviewer found unacceptable.
• Another review warns potential residents about the non-refundable deposit policy, sharing a personal experience of losing a $250 deposit when their uncle could not move in due to illness.
• A brief complaint mentions dissatisfaction with the workload during double weekends, implying that expectations may not align with reality.