Heritage Assisted Living

Heritage Assisted Living has received a variety of reviews highlighting both its strengths and areas for improvement. Many reviewers commend the facility for its clean environment and the dedication of its staff, who are described as going above and beyond in caring for residents. One reviewer, a retired RN, praised the facility for the excellent care provided to their mother, especially after she became bedridden following a stroke.

Another review highlights the community in West Knoxville for its beautiful and well-maintained building, emphasizing the caring nature of the team. Similarly, others describe Heritage as having a family-like atmosphere, where residents are treated like family members, and the staff is very involved with residents and their care services.

However, some reviews point out areas for improvement. One review describes the building as dark with old and dirty furniture and carpets, and mentions a negative attitude from the staff and owner. Another review, while positive about the tour and information provided, mentions that the community did not seem like the right environment for their loved one.

Several reviews focus on the specific experiences of residents, noting that Heritage offers a good balance of activities, care, and a friendly, family atmosphere. Rooms are described as large with nice views, and the facility is praised for its cleanliness and the quality of care. The staff is frequently mentioned for their hard work and dedication to creating a home-like atmosphere.

On the other hand, one review criticizes the facility for not being kept clean and for not providing nutritious meals. Despite this, many reviews express satisfaction with the level of care and attention their loved ones receive, highlighting the staff's kindness, patience, and professionalism.

Overall, Heritage Assisted Living is recommended by many for its caring staff, clean environment, and the sense of community it fosters among residents. While there are some criticisms, particularly regarding the physical condition of the facility and the quality of meals, the majority of reviews are positive, emphasizing the compassionate care provided to residents.