Hendersonville Health & Rehabilitation

The reviews for Hendersonville Health and Rehabilitation are mixed, with many highlighting the caring and professional nature of the staff and the cleanliness of the facility, while others express serious concerns about patient care and administrative issues.

• Several reviewers praise the facility for its welcoming environment, cleanliness, and the compassionate care provided by the staff. They mention the facility's efforts to make residents feel at home, the quality of the food, and the availability of activities and amenities like an ice cream parlor.
• Some family members of residents express gratitude for the excellent care their loved ones received, particularly noting the skill and compassion of the nurses and CNAs.
• However, there are significant complaints about the facility, including reports of neglect, such as residents being left unattended for long periods, leading to distressing situations. Concerns about the facility being understaffed and some staff members being described as rude and uncaring are also mentioned.
• Issues with administrative practices are highlighted, including problems with billing and a lack of responsiveness to concerns raised by family members.
• While the physical therapy department receives commendation for its quality, there are grievances about the overall level of care and respect towards residents, with some reviewers advising against choosing this facility for loved ones.

In summary, while there are positive aspects noted about Hendersonville Health and Rehabilitation, particularly regarding some of the staff and the facility's environment, there are also serious concerns that potential clients should consider. The reviews suggest a need for improvement in patient care and administrative responsiveness.