Helena Place

Positive Reviews:

• Residents and their families have praised Helena Place for its welcoming atmosphere, attentive and friendly staff, and the care and respect shown to residents.
• Many have noted the facility's cleanliness, cozy environment, and the variety of activities and events available for residents.
• Families have appreciated the open communication and responsiveness of the staff to questions and concerns.
• The community is described as family-like, with a home-like decor and good food, making residents feel comfortable and well-cared for.

Negative Reviews:

• Some reviews have criticized the customer service and management at Helena Place, with complaints about staff being overworked and management being unresponsive to concerns.
• There have been serious allegations regarding the care and attention given to residents, particularly in critical conditions, with one family reporting neglect within the first 12 hours of their loved one's stay.
• Concerns have been raised about the facility's handling of medications and the adequacy of meals provided to residents.
• One review expressed dissatisfaction with the facility's handling of billing and refunds, particularly in the event of a resident's death shortly after moving in.

Mixed Reviews:

• A review mentioned attending a support meeting at the facility, rating it three stars, but did not provide specific details about the experience.