Heatherwood Gracious Retirement Living

Heatherwood has received a variety of reviews from residents, their families, and staff. Many highlight the community's vibrant social life, including card games, dancing, bingo, and outings. The facility is praised for its beautiful dining room, diverse activities, and the availability of healthcare services for residents needing additional support. The staff, including specific mentions of Sue Gauthier and Julie Champoux, as well as managers Sue and Duncan, are commended for their helpfulness and dedication.

However, some reviews point out areas for improvement. Concerns have been raised about the frequent staff turnover and the quality of meals, with complaints about meal times, portion sizes, and the lack of special diet accommodations. Additionally, there have been issues with facility maintenance, such as delayed responses to broken pipes and elevator problems. One particularly distressing review mentioned a theft incident involving a resident's personal item.

Despite these concerns, many reviews describe Heatherwood as a beautiful, well-maintained facility with a warm, cozy atmosphere. The community is noted for its friendly staff, exceptional service, and delicious food. Some reviews specifically mention the positive experiences of attending events like the Christmas party.

Employees of Heatherwood express a strong affection for the residents, describing their work as rewarding and emphasizing the family-like atmosphere among residents. The overall sentiment from staff reviews is one of pride and enjoyment in their roles.

In summary, while Heatherwood Senior Living receives praise for its community atmosphere, activities, and staff, there are areas that could benefit from attention and improvement, particularly regarding meal service and facility maintenance.