Heathergate at Oxford Valley

Positive Reviews:

• Residents express high satisfaction with the community, highlighting the excellent complex, wonderful neighbors, exceptional staff, and beautiful apartments.
• Particular praise is given to the maintenance supervisor for being proficient, knowledgeable, and friendly.
• The community is described as friendly and welcoming, almost like family, with a strong emphasis on treating residents as individuals rather than profit sources.
• Staff members, including sales consultants, are commended for their professionalism, patience, and assistance in facilitating smooth transitions and resolving technical issues.
• Long-term residents reflect fondly on their stay, appreciating the accommodating staff and maintenance team.

Negative Reviews:

• Concerns are raised about financial practices, including issues with water billing and perceived unfair charges, leading to a lengthy dispute resolution process.
• Some residents find the place pricey and express concerns over rent increases, particularly under new ownership, fearing it may become unaffordable.
• Customer service issues are reported, including an unpleasant interaction with a receptionist, contributing to a negative perception of the community's support.
• Complaints about living conditions include pest problems, maintenance issues, and lack of compensation for amenities unavailable due to COVID-19.
• The cancellation of free bus service has significantly impacted residents, especially those reliant on it for essential trips, leading to dissatisfaction and considerations to leave.