Heather Heights Of Pittsford

Positive Feedback:

• Many reviewers appreciate the friendly and caring staff, highlighting their dedication to making residents comfortable and happy.
• Several employees, including long-term staff, express pride in being part of the Heather Heights team, citing a welcoming environment and a strong sense of teamwork.
• Family members of residents commend the excellent care, mentioning that staff are kind, helpful, and fun, and that their loved ones enjoyed their stay and social activities.
• Improvements and additions such as new flooring, furniture, and a sensory room in the memory care neighborhood are noted and appreciated.

Negative Feedback:

• Concerns about management and staff behavior, including reports of unprofessionalism, rudeness, and a lack of empathy towards residents and their families.
• Some employees and former employees describe negative work experiences, including witnessing inappropriate behavior towards residents and experiencing workplace harassment.
• Critiques of the memory care unit include a lack of engaging activities, poor maintenance of outdoor areas, and an overall dissatisfaction with the level of care provided.
• Issues with facility management, such as difficulties in maintaining comfortable temperatures and unprofessional dining room staff, are mentioned.

Mixed Reviews:

• While some reviews praise the facility for its cleanliness, comfort, and attentive staff, others express disappointment in the lack of professionalism from administrators and a perceived focus on profit over resident well-being.
• The quality of care and staff engagement with residents receive both commendation and criticism, reflecting varied experiences among reviewers.