Heather Glen Senior Living

Positive Experiences:

• Residents and their families have praised Heather Glen for its beautiful facility, welcoming atmosphere, and the high level of care provided, especially in the Memory Care unit.
• Many reviews highlight the exceptional staff, noting their professionalism, warmth, and dedication to the residents' well-being.
• Families have expressed gratitude for the smooth admission process, even during challenging times such as the COVID-19 pandemic, and appreciate the regular updates and efforts to facilitate visits.
• The range of activities and the quality of food at Heather Glen have received positive mentions, contributing to a vibrant community life.
• Some reviews specifically commend the facility for its efforts during the COVID-19 crisis, providing a safe and caring environment for residents.

Negative Experiences:

• One review criticized the management and benefits for employees, suggesting that the facility does not value its staff sufficiently to provide decent benefits.
• Concerns were raised about staffing levels during an emergency situation, with one review mentioning that there were only 5 staff members for 82 residents on the night of a fire.

Employee Perspective:

• An employee shared a positive experience working at Heather Glen, highlighting the respectful and helpful nature of everyone at the facility and the supportive management.

Overall, Heather Glen receives high praise from residents and their families for its care quality, staff, and facilities, with some concerns about employee benefits and staffing levels during emergencies.