Heartland Of Columbia Rehab And Nursing Center

Negative Reviews:

• Several reports of poor treatment including neglect, lack of personal hygiene care, and unprofessional staff behavior.
• Complaints about the facility's cleanliness and smell, with mentions of bedbugs.
• Issues with staff responsiveness, including not answering phones and being disrespectful.
• Concerns about resident safety, including reports of theft, infections due to lack of care, and physical harm.
• Problems with visitation policies and communication, including being denied entry for alleged mask issues.
• Reports of inadequate medical and personal care, including incorrect medication administration and lack of basic supplies like toothpaste.

Positive Reviews:

• Some staff members, including CNAs and nurses, were praised for their caring and professional behavior.
• Positive remarks about the physical therapy team and their effectiveness.
• Appreciation for the cleanliness of the facility and the friendly nature of the staff in some instances.
• Gratitude expressed towards the staff for their efforts during uncertain times and for taking good care of relatives.
• Positive experiences with administrative staff and a welcoming environment for collaboration and care.

Mixed Reviews:

• While some reviewers noted excellent care and a supportive environment, others experienced significant issues with staff behavior and facility management.
• Discrepancies in reports about the facility's cleanliness and the professionalism of the staff.