Heartland Health Care Center Prosperity Oaks

Reviews of Heartland senior living facility present a mixed picture, with some expressing severe dissatisfaction while others praise the care and attention their loved ones received.

• Several reviewers reported neglect and inadequate care, including missed medical conditions, lack of medication administration, and poor hygiene practices. One reviewer claimed their family member almost died due to neglect, while another reported their loved one had to call 911 for assistance.
• Complaints about the staff included sleeping on duty, negative attitudes, and being rough, neglectful, and rude. Communication issues were also highlighted, with reports of unanswered calls and unreturned messages.
• On the positive side, some reviewers noted significant improvements in their loved ones' conditions after being admitted to Heartland, mentioning regained spirits, weight gain, and overall happiness. The staff, particularly named individuals, were commended for their kindness, attentiveness, and professionalism.
• The facility itself received compliments for being clean, serene, and well-maintained. The therapy team and customer service were also praised.
• However, concerns were raised about the facility's management, particularly after a change in ownership, which was said to negatively impact staff morale and patient care due to cutbacks and increased workloads.

In summary, while some families have had positive experiences with Heartland, suggesting a caring and attentive environment for their loved ones, others have faced serious issues related to neglect, staff behavior, and management practices. Prospective clients may want to consider these mixed reviews carefully and conduct thorough research or visits to assess the facility's suitability for their needs.