Heartland Health Care Center-Hampton

Positive Reviews:

• Rehab workers and CNA's were praised for being nice to work with.
• Facility staff were described as nice, accommodating, and able to assist with information efficiently.
• Heartland is highlighted as a family-type facility with amazing staff, where management appreciates their staff.
• Administrator and Director of Nursing express pride in their caring and professional staff, emphasizing a family environment.
• Many employees express satisfaction with their work environment, mentioning teamwork, a positive atmosphere, and a sense of family among staff and residents.
• Residents and visitors noted the excellent care, friendly staff, and the clean, well-managed facility.
• Several reviews commend the facility for its rehabilitation services, stating it was key to recovery and enabling residents to return home safely.

Negative Reviews:

• Meals served were criticized for their quality.
• Concerns about patient care, including a specific incident where a resident was injured and not immediately taken to the hospital.
• Some staff members were described as unfriendly, and management was criticized for lack of responsiveness.
• Complaints about the living conditions, including overcrowding in rooms and unpleasant odors.
• A review mentioned poor service and lack of assistance for a resident who could not walk.
• One review expressed dissatisfaction with the initial contact, describing it as bizarre and rude.

Mixed Feedback:

While many reviews praise the staff's friendliness, the quality of care, and the facility's environment, there are significant concerns about patient care, responsiveness of management, and living conditions. Prospective residents and their families may want to consider both the positive experiences and the issues raised when making a decision.