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Heartland Health Care And Rehabilitation Center Of
7225 Boca Del Mar Drive, Boca Raton, FL 33433
For Pricing & Availability
(800) 780-8101To Reach a Resident
(561) 362-9644Estimated Pricing
Price Comparison
Heartland Health Care And Rehabilitation Center Of Description
Heartland Health Care And Rehabilitation Center Of is a community that offers nursing care and is located in the town of Boca Del Mar, Florida. Residents who live at the facility are able to choose from a range of studio and semi-private or share or companion room layouts.
The community has an average rating of 3 out of 10. You can explore reviews in depth here.
The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Boca Raton
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Several reviews have highlighted significant concerns about the care and management at Heartland, a rehabilitation and nursing facility. One review detailed a distressing experience where their elderly relative was allegedly overmedicated, neglected, and not provided with promised rehabilitation services, leading to a rapid decline in health. The reviewer had to urgently remove their relative from Heartland, transferring them to another facility where they saw immediate improvements.
Another review expressed frustration with the facility's staff, describing them as unresponsive and neglectful, particularly in a case involving a fractured femur. The patient was reportedly left unattended for extended periods, exacerbating their distress and isolation.
A similarly negative review criticized the facility for a complete lack of care and medical oversight, which they felt contributed to their father's deterioration during his stay. They called for the facility to be closed down.
Conversely, one review offered a positive perspective, praising the facility for its cleanliness and the quality of its rehabilitation and nursing services.
Other reviews shared experiences of neglect, including a lack of basic hygiene care, inadequate medical and physical therapy, and unprofessional staff behavior. These reviews also highlighted issues with facility management, including misleading information about services and billing practices.
One review detailed a particularly troubling experience with the facility's discharge process and lack of communication, suggesting systemic issues with patient care and administrative oversight.
Another review lamented the facility's poor conditions, lack of cleanliness, and unprofessional staff, contrasting it with a more positive experience at a different facility that offered better care and amenities for a lower cost.
Overall, the majority of these reviews raise serious concerns about the quality of care, staff professionalism, and facility management at Heartland, suggesting a need for significant improvements and oversight.
Reviews
The Positives The Therapists are great and seem to know what they are doing. They are caring and encouraging. The Negatives I have never seen a place more filthy and unorganized than Heartland. The rooms are NEVER cleaned, the floors/walls/bathrooms are unsanitary, no one seems to care. In a post-Covid world, I expected cleaning/sanitizing measures to be in place…that is not the case. My mom has been in the facility for 3 weeks and not once has someone mopped, swept, or cleaned the room/bathroom. There is garbage all over the floor from prior residents (used masks included). I finally kicked them out in the hallway after 2 weeks hoping someone would clean them up that way. The filters in the air unit have never been cleaned…I pulled a layer a 1/4 inch thick of black dirt off of them. There is urine/fecal matter all over the toilet/floor from prior residents (mom is currently unable to walk/use the restroom…not from us). I am in shock at how this place would ever pass a health inspection. Covid Response When we toured the facility initially, we were informed facility had a dedicated “wing” for those who contract Covid. Additionally, they further advised the individuals were quarantined away from the general public…lies. In the past week, 4 cases have popped up in the facility, and they are all within feet of my mom…she is surrounded. Not only does this put her at a serious risk, they consistently leave her door wide open when she has made it clear she wants it to remain closed due to exposure. There is no “wing” note acceptable precautions in place. Nursing/CNA There are a couple decent nurses part of the time; however, if a patient needs assistance and calls for help, we have waited for hours at time to be cleaned/attended to. Many times we have waited for over 30 minutes just to find out there are 6-8 nurses/CNAs playing on their cellphones 15 feet away…with the call light flashing. It is beyond frustrating and unacceptable. My mom developed a fungal infection and severe UTI from sitting in her soiled diaper the majority of her time. Lastly, on 3 occasions, the food staff somehow missed my mother’s meals. Had I not been there to question where her meal was, she would have never received her food. We were provided with numerous excuses, but no validity to any of them…unacceptable.
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Health
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 2
Staffing rating: 3
Quality measure rating: 3
Long-term quality measure rating:
3
Short-term quality measure rating:
3
Nursing Home Overview
Participation
date: Jan. 12, 1995
Ownership type: Non Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 120
Total current residents: 97
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 3
Number of payment denials: 0
Number of fines: 0
Total cost of fines: $0
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-06-28 | 2022-07-25 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-06-28 | 2022-07-25 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Meet requirements for the installation and maintenance of electrical systems. |
| 2021-05-11 | 2021-05-26 | F | Emergency Preparedness Deficiencies | Establish methods for sharing information. |
| 2021-05-11 | 2021-05-26 | D | Egress Deficiencies | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. |
| 2019-08-28 | 2019-09-28 | F | Emergency Preparedness Deficiencies | Include a process for Emergency Preparedness collaboration. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-02-01 | 2023-03-03 | D | Administration Deficiencies | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. |
| 2022-10-27 | 2022-11-26 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2022-06-23 | 2022-07-23 | E | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2022-06-23 | 2022-07-23 | D | Resident Rights Deficiencies | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. |
| 2022-06-23 | 2022-07-23 | D | Resident Assessment and Care Planning Deficiencies | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| 2022-06-23 | 2022-07-23 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2022-06-23 | 2022-07-23 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-06-23 | 2022-07-23 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2022-06-23 | 2022-07-23 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate pain management for a resident who requires such services. |
| 2022-06-23 | 2022-07-23 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2022-06-23 | 2022-07-23 | E | Nutrition and Dietary Deficiencies | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. |
| 2022-06-23 | 2022-07-23 | E | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2022-06-23 | 2022-07-23 | E | Nutrition and Dietary Deficiencies | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. |
| 2022-06-23 | 2022-07-23 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-05-13 | 2021-06-12 | D | Resident Rights Deficiencies | Honor the resident's right to manage his or her financial affairs. |
| 2021-05-13 | 2021-06-12 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-05-13 | 2021-06-12 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2021-05-13 | 2021-06-12 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2021-05-13 | 2021-06-12 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2021-05-13 | 2021-06-12 | E | Nutrition and Dietary Deficiencies | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. |
| 2021-05-13 | 2021-06-12 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-05-13 | 2021-06-12 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2021-05-13 | 2021-06-12 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-05-13 | 2021-06-12 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2021-07-13 | 2021-08-11 | D | Resident Rights Deficiencies | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. |
| 2019-08-29 | 2019-09-29 | D | Resident Assessment and Care Planning Deficiencies | Assure that each resident’s assessment is updated at least once every 3 months. |
| 2019-08-29 | 2019-09-29 | D | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2019-08-29 | 2019-09-29 | D | Nutrition and Dietary Deficiencies | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. |
What is in the Neighborhood
- The closest city is Boca Del Mar which is 0.8 miles away and has a population of 24,244 (small town).
- The average income is $105,749, which is very high compared to other zip codes.
- Weather
- High Temperature: 85
- Low Temperature: 70
- Average Temperature: 79.1
- Day Breakdown: The area gets 260 days of rain and 104 days of sun
- Precipitation: 5.4 inches a year
- The median age is 47.3 years old, very high compared to other cities.
- 4.68% of the population are Veterans which is a average percentage of Veterans compared to other cities.
- 22.65% of the population are Foreign-born which is a high percentage of Foreign-born compared to other cities.
- The population is 0% American Indian and Alaska Native, 2% Asian, 4% Black or African-American, 14% Hispanic or Latino, and 78% White.
- The average life expectancy in zip code is 80.35 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 153.0, Moderate Days 28.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Publix
0.1 miles awayWinn-Dixie
0.4 miles awayAldi
2.0 miles awayWhole Foods Market
3.0 miles awayWalmart Supercenter
3.2 miles awayNone Found
Bus Stations
8369
1.7 miles away8368
1.9 miles away8328
1.9 miles away8311
2.0 miles away8329
2.1 miles awayBanks
BankUnited
0.2 miles awayBank of America
0.2 miles awayChase
0.3 miles awayWells Fargo
0.4 miles awaySunTrust
0.4 miles awayHospitals
West Boca Medical Center
2.5 miles awayBoca Raton Regional Hospital
3.4 miles awayBroward Health North
5.2 miles awayHelix Diagnostix
5.6 miles awayNorthwest Medical Center
6.3 miles awayPharmacies
CVS Pharmacy
0.4 miles awayWalgreens
1.6 miles awayCVS
4.2 miles awayDentists
Boca Smile Center
1.7 miles awayParkland Orthodontics
3.2 miles awayTendler Orthodontics
4.3 miles awayRonik Seecharan, D.M.D., P.A.
5.6 miles awayMoroco Orthodontics
6.8 miles awayParks
Palm Beach County
1.0 miles awayVillages of Hillsboro Park
1.4 miles awayEstancia Nature Walk
1.4 miles awaySandal Foot Cove Park
1.6 miles awayGreenway Park
1.7 miles awayNone Found
Shopping
Town Center at Boca Raton
1.8 miles awayCamino Shops
4.5 miles awayMizner Park
4.5 miles awayPromenade at Coconut Creek
4.6 miles awayShoppers Haven
6.2 miles awayCulture
Willow Theatre at Sugar Sand Park
2.0 miles awayCountess de Hoernle Theatre
3.6 miles awayMizner Park Amphitheater
4.6 miles awaySunset Cove Amphitheater
5.2 miles awayIsmaili Cultural Center
8.1 miles awayRestaurants
Sushi Yama
0.1 miles awayBrick Yard
0.1 miles awayParis Bakers
0.2 miles awayOlive Garden
0.3 miles awayPei Wei
0.3 miles awayGet exact pricing & check availability
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