Heartland Health And Rehabilitation Care Center-Ha

Positive Reviews:

• Employees express gratitude for working at Viviant Healthcare of Hanahan, highlighting a caring staff and a family-like treatment of patients.
• Improvements in the quality of life for residents and employee satisfaction are noted, with a focus on quality care.
• Management and directors are praised for their compassion and dedication to patient care.
• Significant positive changes are observed under new ownership, with clean rooms and attentive staff.
• Staff is commended for embracing quality improvement and providing great care.
• New management has been well-received, with staff being described as nice and helpful.
• The therapy department receives accolades for its friendly staff and effective care.
• Professional and loving staff are striving to provide excellent care in a fast-paced environment.

Negative Reviews:

• Some reviews describe the facility as dirty, unorganized, and lacking in communication and care.
• Complaints about the inability to reach staff by phone, especially after hours.
• Allegations of elder abuse, neglect, fraud, and deceptive practices have been mentioned.
• Issues with billing office professionalism and overall facility cleanliness and maintenance are highlighted.
• Concerns over the quality of food, lack of hot water, and insufficient cleaning services are raised.

Mixed Feedback:

• While many reviews praise the staff and management for improvements and care, others express serious concerns about the facility's operations and treatment of residents.
• There is a call for more responsiveness to negative reviews and concerns raised by family members.