Heartland Christian Tower

Positive Reviews:

• Many reviewers highlight the caring, attentive, and supportive staff, noting that they treat residents like family.
• Several reviews mention the facility's ability to make residents feel loved and at home, with one noting the staff's willingness to go above and beyond by fulfilling a special food request.
• Activities and community outings are praised for keeping residents engaged and happy.
• Therapy departments receive accolades for helping residents regain strength and independence.
• The cleanliness of the facility and the efforts of the housekeeping and laundry departments are noted positively.
• Management and administration are commended for being involved, supportive, and quick to resolve concerns.

Negative Reviews:

• One review criticizes the facility for being understaffed, suggesting that the legal staffing guidelines do not meet ethical standards.
• Complaints about the facility's temperature being uncomfortably high during summer months.
• Concerns about the quality and engagement level of activities provided to residents.
• A reviewer expresses dissatisfaction with the handling of a resident with dementia, including a failure to use a Wanderguard device as promised, leading to a dangerous situation.
• Another review mentions the facility's old building and the lack of cleanliness in some areas.

Mixed Reviews:

• While many reviews praise the staff and care provided, some raise concerns about specific operational aspects, such as staffing levels and facility maintenance.
• The dietary department receives mixed feedback, with some acknowledging the challenge of catering to many residents while others express dissatisfaction with the food quality.

Overall, the majority of reviews for this senior living facility are positive, with many families expressing gratitude for the care and support their loved ones received. However, there are some concerns regarding staffing, facility conditions, and specific incidents that potential residents and their families may want to consider.