Heartis Waco

Positive Feedback:

• Many reviewers praise the beautiful facility and the welcoming, warm atmosphere provided for residents.
• Staff are frequently described as caring, attentive, and going above and beyond in their duties.
• The care quality is often highlighted as top-notch, with a special mention of the SPARK program and the variety of activities available for residents.
• Food quality is well-regarded, with some suggesting the cook could work in a 5-star restaurant.
• Several reviews appreciate the community's efforts in organizing events, such as Halloween parties, which are enjoyed by residents and the wider community.
• The memory care program receives specific praise for its wonderful care and attention to residents.

Negative Feedback:

• One review raises concerns about the cleanliness and maintenance of the facility, mentioning issues like ants in rooms and unattended laundry.
• There are mentions of unprofessional behavior from some staff members, including cursing in front of residents and neglecting their needs.
• A reviewer notes a decline in the quality of care and staff turnover, suggesting that management changes may be necessary for improvement.
• Concerns about privacy and respect for residents are mentioned, including staff entering rooms without knocking.

Overall Sentiment:

The majority of reviews for Heartis are positive, with many families and residents expressing satisfaction with the care, activities, and atmosphere. However, there are significant concerns raised about certain aspects of operation and staff behavior that potential residents and their families may want to consider.