Heartis San Antonio

Heartis has received numerous positive reviews from residents, their families, and staff, highlighting the exceptional care and community atmosphere. Residents and their families have praised the facility for its beautiful apartments, variety of amenities, and the personalized care provided by the staff. The executive director, Casey Brill, is frequently mentioned for his involvement and dedication to both residents and their families. The staff, ranging from housekeepers to the executive director, is commended for being amazing, supportive, and like family.

Many reviews note the facility's efforts to keep residents safe and well, especially during challenging times like the COVID-19 pandemic. The community is described as beautiful, with residents enjoying a wide range of services including in-house hair salons, physical therapy, and regular visits from medical professionals. The dining options are appreciated for their flexibility and quality, with fresh ingredients and a variety of food available throughout the day.

However, there are a few areas for improvement mentioned. One review suggests the need for a better receptionist to improve company efficiency. Another points out the high turnover of employees and describes the food as unsatisfactory.

Overall, Heartis is highly recommended by many for its compassionate care, engaging community, and the sense of safety and belonging it provides to its residents. The staff's dedication to making Heartis feel like home is evident in the numerous positive experiences shared by those connected to the facility.