Heartis Peoria

Positive Reviews:

• Heartis has been praised for its hands-on, understanding executive director and positive atmosphere created by the staff.
• Residents and visitors note the beautiful setting, impressive staff, and the variety of amenities available.
• Many reviews highlight the friendly and helpful nature of the employees, from nurses to maintenance staff.
• The community is described as welcoming, with a great atmosphere and a sense of safety and care for the residents.
• Some residents have reported significant improvements in their health and well-being since moving to Heartis.
• The facility is noted for its cleanliness, beautiful design, and the hospitality of the staff.

Negative Reviews:

• There are complaints about management being rude and unapproachable, with some staff described as immature.
• Concerns have been raised about the quality of care, with reports of residents not receiving timely medical attention.
• Some reviews mention issues with cleanliness, food quality, and the management of the building.
• There are reports of poor communication and high staff turnover, raising concerns about consistency in care.
• One review mentioned that the facility might not be willing to accommodate residents who require more attention.

Mixed Reviews:

• While many reviews praise the staff and management, others suggest that there is room for improvement in training and responsiveness.
• The community has received both high praise for its environment and criticism for how certain situations are handled.