Heartis North Shore

Heartis Village North Shore has received a variety of reviews from residents and their families. Many highlight the exceptional care and attention provided by the staff, noting that activities are plentiful and the environment is welcoming and beautiful. The facility is praised for its spacious and safe apartments, excellent food, and the effort staff put into making residents feel cared for. The grounds and apartments are described as beautiful, and the programming staff is commended for keeping residents engaged, especially during challenging times like the COVID-19 pandemic.

However, not all feedback is positive. One review details a very negative experience, citing poor management, lack of compassion, and a failure to provide adequate care, particularly during a COVID-19 outbreak that affected their loved ones. Another review from a former director warns against the facility, describing it as unorganized and the staff as rude. There are also mentions of high staff turnover and some instances of unprofessional behavior during the hiring process.

Despite these criticisms, many reviews express gratitude towards the staff for their dedication and hard work. The community is described as friendly and caring, with a special mention of the welcoming atmosphere created by both the residents and the staff. Some reviews suggest there is room for improvement, particularly in terms of staff organization and communication.

Overall, while Heartis Village North Shore is generally well-regarded for its facilities, care, and staff engagement, there are significant concerns raised that potential residents and their families may want to consider.