Heartis Mid Cities

Positive Reviews:

• Many reviewers have praised Heartis Mid-Cities for its well-trained and professional staff, bright and friendly environment, and excellent community.
• Several family members highlighted the compassionate and continuous support provided by staff members during the transition process for their loved ones into the facility.
• Activities and social engagement opportunities, such as trips to the casino and movies, have been positively noted, enhancing the residents' quality of life.
• The quality of food and the variety of choices available in the dining services received compliments.
• Staff members, including those in marketing, health services, and maintenance, have been specifically acknowledged for their welcoming nature and effective communication.

Negative Reviews:

• Some reviews expressed concerns over administration issues, untrained staff, and inefficient communication leading to medication errors and unresolved complaints.
• A reviewer reported an unpleasant experience with a front desk receptionist, suggesting a lack of welcoming attitude and possible prejudice.
• Warnings about the facility's care quality and staff turnover were mentioned, advising others to thoroughly research before making a decision.

Mixed Reviews:

• While many reviews are overwhelmingly positive about the care and environment at Heartis Mid-Cities, a few have raised serious concerns about specific aspects of care and staff behavior.
• It's important for potential residents and their families to consider both the positive experiences and the issues raised by others when making a decision.