Heartis Brookfield

Heartis Brookfield has received a variety of reviews from residents and their families, highlighting both positive experiences and areas for improvement. Many reviews praise the dedicated staff, including the care staff, med techs, kitchen staff, and directors, for their passion and dedication. The facility is commended for its cleanliness, beautiful apartments, and vibrant activities that engage residents. Families appreciate the inclusive environment, where loved ones are well taken care of and socialization is encouraged through activities and events.

Several reviews specifically mention the helpfulness of staff members in navigating the process of moving in, addressing concerns, and providing updates on residents' well-being. The facility's efforts to maintain communication and provide a comfortable, luxury-like living experience are noted as strengths. Positive experiences with the sales director and executive director are highlighted, with specific staff members being recognized for their assistance and support.

However, some reviews express dissatisfaction with aspects of care and management. Concerns include a perceived lack of caregiver training and issues with communication regarding care needs. One review describes a frustrating experience with the admissions process and a lack of follow-through on promised amenities and care levels.

Overall, Heartis Brookfield is described as a beautiful facility with a team that strives to create a positive and caring environment for its residents. While most feedback is positive, noting the facility's efforts to provide quality care and engage residents, there are calls for improvement in training and communication.