Hearthstone Nursing And Rehabilitation

The reviews for Hearthstone senior living facility present a mixed picture of experiences. Some visitors and family members have praised the facility for its home-like atmosphere, attentive care, and improvements under new management. They highlighted the excellent care provided by therapists, CNA staff, and nurses, as well as the facility's responsiveness to resident and family needs. Positive experiences also include detailed attention to residents' medical needs, cleanliness of the rooms, and the staff's kindness and helpfulness, even during holidays.

However, several reviews express significant concerns about the quality of care and management at Hearthstone. Complaints include poor communication with staff, unreturned phone calls, and a lack of proper medical care. Some reviews describe experiences of neglect, such as residents being left hungry, cold, and unattended, leading to health complications like bed sores and weight loss. Concerns were also raised about the facility's cleanliness, staff professionalism, and the adequacy of meals provided to residents.

While some reviewers have noted improvements and commend the staff for their dedication, especially during challenging times like the COVID-19 pandemic, others strongly advise against placing loved ones in the facility due to their negative experiences. Issues such as inadequate staffing, language barriers, and unsanitary conditions were mentioned as areas needing improvement.

In summary, Hearthstone receives a range of reviews from highly positive to deeply critical, highlighting the importance of thorough consideration and possibly personal visits to assess the suitability of the facility for individual care needs.