Hearthstone Estates

Positive Feedback:

• Many reviewers appreciate the care and attention their loved ones receive at Hearthstone Estates, highlighting the staff's vigilance, training, and caring nature.
• The facility's cleanliness, engaging activities, and quality of food receive high praise.
• Several reviews commend Hearthstone Estates for its welcoming and warm environment, describing it as a big family and noting the peace of mind it brings to families.
• The facility's layout, being all on one level, is appreciated for its accessibility.
• Some reviewers specifically mention the excellent personal care, including hygiene assistance and the fresh smell of the community.
• The management and staff are described as loving, caring, and accommodating, with a focus on individual resident needs.
• One review highlights the facility's ability to provide a sense of normalcy and enjoyment for residents, even comparing it to living in a hotel.

Areas for Improvement:

• Some reviewers express concerns about the level of caregiver support and suggest that it could be improved.
• There are mentions of administrative issues, such as confusion over care levels and difficulty scheduling meetings to address concerns.
• A few reviews note a lack of social interaction among residents and suggest that the community could be more proactive in facilitating engagement.
• One reviewer found the sign-in process with a tablet to be cumbersome and disliked providing personal information.
• Concerns were raised about the facility's ability to meet the increasing needs of residents, with one family having to move their loved one due to this issue.
• Some dissatisfaction with the food and a desire for more variety or better quality was mentioned.

General Sentiment:

Overall, Hearthstone Estates receives positive reviews for its care, environment, and staff. Families feel their loved ones are in good hands, enjoying the community's activities, cleanliness, and personal care. While there are areas for improvement, particularly in caregiver support and administrative communication, the majority of feedback is highly favorable, with many recommending Hearthstone Estates for senior living.