Hearth & Home At Vandalia

Positive Reviews:

• Many families have found Hearth and Home of Vandalia to be an excellent choice for their loved ones, citing the facility's cleanliness, the excellent care provided, and the warm, inviting atmosphere.
• Residents enjoy great home-cooked meals, a variety of activities and parties, and the overall lovely atmosphere of the facility.
• Some reviews highlight the exceptional staff, from nurses to directors, who are courteous, loving, and make families feel at home.
• The presence of Dr. Dunlap, who makes house calls, and the provision of wonderful care for all 45 residents, their families, and resident pets are particularly appreciated.

Negative Reviews:

• Concerns have been raised about the level of care, especially for residents requiring memory care, with reports of poor hygiene, wound care issues, and a lack of adherence to doctor's orders.
• Some families have experienced issues with management, including high staff turnover, reliance on temporary agency nurses unfamiliar with residents' needs, and a lack of proper training for staff in dementia care.
• There are reports of management being unhelpful, adversarial, and sometimes hostile, contributing to a high turnover rate among staff.
• Complaints about the facility not being equipped or staffed adequately for memory care patients, with some residents reportedly not receiving the care they need and deserve.
• Issues with the management's treatment of employees, including underpayment and lack of support, have been mentioned, alongside concerns about the facility's safety and security.
• Some reviews describe the staff as being unprofessional and discriminatory, leading to difficulties in retaining employees.

Mixed Reviews:

• While some families have seen improvements in care after considerable effort and advocacy, concerns remain about the overall quality of care, especially for those with dementia.
• The facility is described as clean, nice, and homey, with a comfortable layout and a nice center area for activities, suggesting it may be more suitable for residents with fewer care needs.