Hearth Brook

Positive Feedback:

• Effective ways of dealing with non-conformist and agitated behavior.
• Top-notch facility with caring and friendly staff.
• Good communication and responsiveness to family questions and concerns.
• Accommodating dietary needs with three meals a day and choices for residents.
• Homey feel with the ability to personalize living spaces.
• Active and happy residents with daily activities.
• Structured and attentive care, especially for residents with dementia.
• Well-kept residence with detailed virtual tours available.
• Beautiful facility with wonderful and caring staff.
• Encouragement for resident participation in activities.
• Secure and clean environment with friendly staff and a variety of amenities.
• High-quality meals and thoughtful care in food service.

Mixed Feedback:

• Some unexpected charges and less understanding of certain dementia behaviors.
• Facility may not be the best match for every individual's needs.
• Some facilities undergoing remodeling, affecting current aesthetics.
• Concerns about cleanliness, specifically dingy carpets.
• Rooms considered small for the price, but the facility is cozy and well-maintained.

Negative Feedback:

• Lack of activities in one facility.
• Some facilities may not be a good fit due to size or payment options.
• Concerns about being understaffed and staff knowledge.