Heartfields Assisted Living At Bowie

Positive Reviews:

• Many reviewers praise the friendly and accommodating staff, highlighting their professionalism and care.
• Several families express gratitude towards the staff for their exceptional care, especially during difficult times such as the pandemic.
• Some reviewers commend specific staff members for their helpfulness and expertise, particularly in dealing with dementia and facilitating smooth transitions for residents.
• The facility is described as having a warm, home-like environment with high-quality food and services that make residents feel comfortable and well-cared for.
• HeartFields at Bowie is noted for its creative engagement activities for residents and for maintaining a safe and healthy environment.

Negative Reviews:

• There are serious concerns raised about the quality of care, including allegations of patient abuse, neglect, and inadequate medical attention.
• Some reviewers report experiencing rudeness from staff over the phone and dissatisfaction with the handling of medical and administrative issues.
• There are complaints about incorrect cost information being provided and issues with the facility not following through on medical care, leading to additional expenses for families.
• A reviewer shares a distressing experience of a loved one falling multiple times without adequate supervision or medical attention, leading to a short and unsatisfactory stay.

Mixed Feedback:

While many reviews highlight the caring and professional staff, excellent facilities, and the positive impact on residents' lives, there are also significant concerns about the quality of care, communication, and administrative issues. Prospective residents and their families should consider both the positive experiences and the serious concerns raised.