Healthcare Resort Of Plano

The Healthcare Resort has received mixed reviews from individuals who have had loved ones stay at the facility. Some reviewers praise the resort for its pristine condition, caring staff, and the positive impact it has on patients during rehab. They commend the nurses, CNAs, therapists, and staff for treating patients with respect, love, and providing excellent care even under demanding conditions. Many appreciate the efforts of the staff during the pandemic and highlight the facility's cleanliness and the accommodating nature of the team.

However, there are several negative reviews expressing concerns about the level of care and management at the facility. Complaints include unresponsive and uncaring staff, poor communication regarding sensitive information like medications and diet, and a lack of basic patient care. Some reviewers have reported issues with medication not being administered on time, rude and unprofessional behavior from the front desk, and overall neglect. There are also mentions of the facility's appearance being misleading, with the quality of care not matching the exterior's promise.

On a positive note, many families have had good experiences, noting that their loved ones were treated like family, with staff going out of their way to ensure comfort and provide updates. Some reviews highlight the excellent therapy services, both inpatient and outpatient, and the attentiveness of the therapists. Despite some criticisms of the facility being run down, there are acknowledgments of ongoing improvements and commendations for the therapy staff's dedication.

Overall, the reviews suggest a facility with a strong potential for providing excellent care, marred by significant operational and staffing issues that have negatively impacted the experience of some residents and their families. Prospective clients are advised to consider both the positive and negative feedback when making decisions about care for their loved ones.