Hawthorne Woods

Positive Feedback:

• Compassionate and caring staff, extending from caregivers to managerial staff.
• Active community with a fantastic Activities Coordinator, showcasing activities and community life on their Facebook page.
• Residents are happy, well cared for, and the staff is known for their hard work and deep care.
• Personalized attention where staff knows residents by name, showing respect and attention to daily needs.
• Positive work environment with a team that considers residents as family and goes the extra mile for them.
• Home-like community with tailored care for each resident, maintaining consistent staff faces over the years.
• Warm and welcoming atmosphere, with a focus on maintaining residents' independence and choice.
• Community praised for facing challenges with grace and strength, supporting residents and their families through difficult times.
• Offers a safe environment with excellent on-site medical care, activities, and meals, promoting a sense of freedom for families.

Critical Feedback:

• Some dissatisfaction with management and supervision in the past.
• Reports of neglect, poor management, and a challenging work environment by a former employee.
• Concerns about being extremely short-staffed, leading to overworked employees and inadequate meals for diabetics.
• Complaints about the accuracy of the website's staff listings, decline in quality since company acquisition, and residents leaving.
• Feedback on insufficient staffing, overworked staff, and inconsistent food quality with odd combinations and frequent substitutions.