Havenwood Of Minnetonka

Positive Aspects:

• Facilities are described as beautiful, not feeling "institutional", and rooms are better than most studio apartments in Minneapolis.
• Staff is generally accommodating, with some being described as lovely and wonderful, particularly in remembering personal details and preferences.
• During the pandemic, Havenwood was praised for its efforts in keeping residents safe, with no reported COVID cases among employees or residents.
• Residents enjoy a variety of activities, peaceful surroundings, and the food is very good.
• The process from touring to moving in is handled professionally and in a welcoming manner.

Negative Aspects:

• Some families have experienced a decline in care as their loved one's health deteriorated, with suggestions from management that families should teach the staff how to provide proper care.
• Initial staffing changes and provided services confusion were mentioned, though it was noted that administrative intervention resolved these issues.
• There are reports of unfulfilled services, continuous staff turnover, unfriendly staff, and lack of follow-through on promises to improve.
• A complaint was made about being charged an excessive amount for a short stay into a new year, including a fee for soiling a chair.

Overall:

Havenwood of Minnetonka receives mixed reviews. While many praise the facility's environment, staff, and the care provided, particularly during the challenging times of the pandemic, there are significant concerns regarding the consistency of care, staff turnover, and management's responsiveness to issues. Prospective residents and their families may want to consider these factors and possibly seek current resident and family feedback for the most recent experiences.