Havenwood Assisted Living

Summary of Reviews for Havenwood Assisted Living:

• Some concerns were raised regarding the care and food quality, as well as issues with the management of a deposit refund. However, these concerns were addressed through the BBB and licensing authority, resulting in the full refund of the deposit.
• Many reviewers praise the staff's dedication, describing them as going above and beyond for residents, creating a family-like atmosphere.
• The facility is noted for its cleanliness, well-maintenance, and the individual care possible due to a low number of residents.
• Transitioning residents into the facility has been described as smooth, with staff making significant efforts to accommodate needs and preferences, including dietary restrictions.
• Havenwood's small capacity is highlighted as a positive feature, contributing to a peaceful and relaxed environment.
• Visitors and family members of residents commend the compassionate care provided, noting that staff are attentive, kind, and quick to respond to requests or concerns.
• The community's aesthetic, resembling a southern mansion with a homely feel, is appreciated, along with the option for residents to enjoy outdoor spaces.
• Some concerns about accessibility during winter and staff-to-resident ratios were mentioned, but overall, the facility is regarded as lovely with great food options and spacious, clean rooms.
• Emergency situations were handled efficiently, with staff praised for their professionalism and caring nature. The inclusion of services in the base rate that are extras elsewhere is seen as a great value.
• While generally positive, one review mentioned that the facility was unable to meet the higher level of care required by their family member.
• The environment is described as small and homey, ideal for those seeking a less crowded setting.
• Feedback on the facility being suitable for older individuals, with all amenities on one level, was positive, though the lack of transportation was noted as a drawback.
• Residents and their families appreciate the personal care, good food, and the option for private or shared rooms.