Haven Of Safford

Negative Experiences:

• Reports of inadequate care, including a resident being physically harmed by another resident and issues not being properly addressed.
• Concerns over theft of personal items and lack of security for residents' belongings.
• Complaints about the quality of care, including insufficient medical check-ups and poor handling of dietary needs.
• Staffing issues mentioned, affecting the quality of care provided to residents.
• Communication problems within the facility, leading to delays in assistance and dissatisfaction with service.
• Overall dissatisfaction with the facility's environment, including complaints about cleanliness and food quality.

Positive Experiences:

• Some families and residents noted improvements in the facility, including the use of technology to streamline check-ins and appointments.
• Appreciation for the kindness and compassion of the staff, especially in handling end-of-life care and recovery processes.
• Positive remarks about the rehabilitation services and the efforts of the physical therapy team.
• Gratitude for prompt and effective management responses to concerns, leading to satisfactory resolutions.
• Recognition of the facility's efforts to improve care and create a welcoming environment for both residents and visitors.

Mixed Experiences:

• Some reviews indicate a mix of positive and negative experiences, with acknowledgments of staff efforts to address issues but also highlighting areas needing improvement.
• Experiences vary significantly among residents and their families, suggesting inconsistencies in the level of care and service provided.