Harmony Point Memory Care

Harmony Point Memory Care has received a mix of reviews from family members of residents. Some highlight the exceptional care and personal attention their loved ones have received, praising the staff for their dedication, especially during challenging times such as the winter freeze and the pandemic. The facility has been commended for its ability to bring residents out of their shells, provide stimulating activities, and maintain a clean and welcoming environment. The staff, including the activities director and long-time caregivers, have been noted for their kindness, professionalism, and the homelike atmosphere they create.

However, there are concerns regarding the quality of food, cleanliness, and overall management under the current corporate ownership. Some reviews mention missed medications, poor communication, and a decline in the quality of care over time. The transition from a locally owned facility to corporate management has been criticized for prioritizing profit over care. Additionally, there are reports of inadequate responses to incidents and a lack of maintenance, contributing to a decrease in the facility's overall standard.

Despite these criticisms, many families express gratitude for the care their loved ones have received, particularly noting the facility's efforts to accommodate residents with unique needs, such as younger individuals with dementia. The staff's ability to foster a sense of family and community among residents is frequently mentioned as a positive aspect. The facility's cleanliness, management, and the personal touch of caregivers are highlighted as reasons for satisfaction among many reviewers.

Overall, Harmony Point Memory Care has been described as a place where many residents feel secure, loved, and well-cared for, though there are areas that require improvement to meet the expectations of all families.