Harmony At Victory Station

The reviews for the senior living facility present a mixed picture, highlighting both positive and negative experiences. Many reviewers praise the care provided by the staff, describing them as hardworking, caring, and kind. The facility itself is often described as clean, with beautiful apartments and many activities available for residents. The response to COVID-19 has been noted positively, with measures such as mask-wearing, temperature checks, and dining room closures to ensure safety.

However, there are significant concerns raised about management and food quality. Some reviewers express frustration with management's responsiveness, particularly regarding financial matters and communication. The quality of meals has been criticized, with some noting a decline from chef-prepared meals to lower quality, institutional food. Concerns about the handling of dietary needs and the lack of variety in meal options have been mentioned.

Additionally, there are reports of high staff and management turnover, which has impacted the quality of care and service. Some families have experienced difficulties with the facility's handling of specific health and safety incidents, including falls and inadequate responses to resident needs. The process of moving out or addressing contractual issues related to health changes has also been a source of frustration for some.

Despite these issues, many reviewers recommend the facility, citing the staff's friendliness and the overall environment as reasons. The facility's appearance and the quality of the apartments receive positive mentions. Some families have had exceptional experiences, noting the peace of mind provided by the staff's dedication to their loved ones.

In summary, while there are areas of concern that need attention, particularly regarding management and food quality, the care provided by the staff and the facility's amenities are often highly regarded by residents and their families.