Harmony At Southridge

Positive Aspects Highlighted by Residents and Their Families:

• Many reviewers express satisfaction with the care their loved ones receive, highlighting the staff's dedication and the quality of care.
• Harmony's programs, activities, and the opportunity for social interaction are frequently praised, contributing to a positive living environment.
• The facility itself is often described as beautiful, with several reviewers specifically mentioning the cleanliness and attractiveness of the environment.
• Some families have noted significant improvements in their loved ones' well-being since moving to Harmony, including increased activity levels and better adherence to health advice.
• On-site therapy services and the variety of activities available, including church services and dinner buffets, are appreciated by residents.

Areas for Improvement:

• Communication issues are a recurring theme, with several reviewers stating difficulties in getting updates from the memory care unit and administrative staff.
• Concerns about the quality of food and the dining experience, including long wait times and unsatisfactory meal quality, have been raised by multiple reviewers.
• Some reviewers have reported issues with room cleanliness, missing personal items, and inadequate responses to medical needs or concerns.
• There are mentions of unprofessional behavior from staff and a lack of training or care in handling residents' needs sensitively.

Overall Sentiment:

While many families and residents have had positive experiences at Harmony, appreciating the care, activities, and community environment, there are significant concerns regarding communication, food quality, and attention to residents' personal and medical needs. Prospective residents and their families may want to consider these aspects and possibly discuss them with the facility before making a decision.