Harmony At Reynolds Mountain

Reviews of Harmony senior living community present a mixed picture, with some residents and their families expressing satisfaction, particularly with the friendly atmosphere, attentive staff in certain departments, and quality of the apartments. Positive notes include the transformation of dining services under new leadership, offering a variety of menu options and wonderful meals. The community is described as beautiful, with engaging activities, well-maintained facilities, and a sense of family among residents and staff. Partnerships with external services like Senior Oral Health Services have been highlighted as beneficial additions to the community.

However, several concerns have been raised regarding the management and operation of the facility. Issues include neglectful housekeeping and maintenance, high staff turnover, dwindling activities, and under-staffed kitchen leading to small portions and inconsistent food quality. Some reviews mention a lack of hot water for extended periods and a feeling among residents that their concerns are not taken seriously. The Residents' Council is described as powerless, and some staff members, particularly in the nursing and kitchen departments, are criticized for being unprofessional and rude. The high cost of living at Harmony, coupled with additional fees for services like meal delivery, has also been a point of contention.

Communication with families and the handling of medical and billing inquiries are described as poor, with some families experiencing difficulty in getting timely and adequate responses. The quality of care in the memory care unit received praise for its helpfulness during difficult transitions, but overall, the management of the facility and the quality of food have been significant areas of dissatisfaction. Some reviewers have gone as far as to recommend looking elsewhere for senior living options due to their negative experiences.

In summary, while Harmony has aspects that are highly regarded by some residents and their families, including the quality of the apartments, the sense of community, and certain staff members, there are significant concerns about management practices, staff behavior, and the overall quality of care and services provided.