Harmony At Oakbrooke

Positive Feedback:

• Many reviewers highlight the friendly and helpful nature of the staff.
• Harmony at Oakbrooke receives praise for its beautiful environment and the genuine care provided to residents.
• Several reviews commend specific staff members for their exceptional service and dedication to residents' well-being.
• Family members of residents appreciate the efforts made to facilitate visits and communication, especially during the COVID-19 pandemic.
• The community is described as offering a homey atmosphere and five-star living, with staff going above and beyond in their roles.

Critical Feedback:

• One review mentions a staffing shortage leading to unmet needs for assistance and difficulty in obtaining a refund after a resident's passing.
• Unprofessional behavior by managerial staff, particularly in the kitchen, is highlighted as causing low morale among employees.
• Some staff members are criticized for being rude and making it difficult for visitors, with concerns raised about the treatment of residents.
• Issues with visiting policies and inflexibility around meal times are mentioned, though it's noted that the policy was later amended.
• A new hire reports a lack of communication, discrepancies in pay and scheduling, and overall disorganization within the hiring process.

Overall Sentiment:

While Harmony at Oakbrooke is generally praised for its caring staff, beautiful setting, and the quality of care provided, there are concerns regarding staffing levels, professionalism among managerial staff, and administrative issues. These mixed reviews suggest areas for improvement, particularly in management practices and communication.