Harmony At Hope Mills

Positive Reviews:

• Staff, including specific mentions of Melanie and Tammy, were praised for being helpful, friendly, and professional.
• The facility is described as clean, comfortable, and resembling a five-star hotel.
• Memory care unit received high marks for the respect and dignity given to patients.
• Many activities are available for residents, including a beauty parlor on-site and table cloth meals with choices.
• Residents and their families felt at ease and well-cared for, with some noting the facility as the top choice in Fayetteville and Hope Mills.
• Staff is described as well-trained, caring, and always ready to listen and respond to needs.

Negative Reviews:

• Concerns about safety were raised, with reports of no response when the emergency chain was pulled.
• Some staff members, including the front desk, were described as rude.
• Complaints about the facility's approach being too much like a sales pitch and not reflective of the high costs.
• Issues with medical transportation and communication, particularly after 5pm, were highlighted as major concerns.
• Some felt the common area furniture was not suitable for elderly residents and expressed frustration over delays in receiving medical attention.

Mixed Reviews:

• The facility was described as nice looking and convenient, but some aspects did not meet expectations for the price.
• While some reviews praised the staff and facility highly, others felt the quality of care and attention did not justify the cost.

Overall, the reviews for the facility are mixed, with many highlighting the caring nature of the staff and the quality of the facility, while others raise serious concerns about safety, responsiveness, and value for money.