Harmony At Harts Run

Positive Aspects:

• Many reviewers find the facility to be beautiful and well-maintained.
• The staff is often described as friendly and attentive, with some going out of their way for residents.
• Residents enjoy privacy along with a variety of offerings and amenities such as a movie theater, billiard room, and card table room.
• Some reviewers have had positive experiences with the staff during the moving-in process, describing them as the best to work with.

Negative Aspects:

• Several reviews mention a lack of staff, leading to inadequate care for residents.
• There are reports of unaddressed emails and phone calls, raising concerns about communication and responsiveness.
• Some reviewers have experienced issues with the delivery of contracted services, including inconsistent mealtimes, forgotten medications, and lack of attention to residents.
• There have been complaints about the facility being poorly staffed, which is considered dangerous for residents needing medical support.
• One review detailed significant management and maintenance issues, including high turnover in key positions and unresolved electrical and plumbing problems.
• There are criticisms regarding the professional conduct in the hiring process and the work environment, with one review describing it as a horrible place to work for.

Mixed Feedback:

• While the facility is praised for its aesthetics and some of its staff, there are growing pains, particularly in dining service.
• Despite the beautiful community and the efforts of some amazing staff, the lack of sufficient staffing and management issues are significant concerns.