Harmony At Harbour View

Harmony has received a mix of reviews from residents and their families. Positive feedback highlights the caring nature of the staff, including concierge, housekeeping, food service, and therapy teams. Residents appreciate the variety of activities, quality of meals (though there have been changes in quality over time), and the overall sense of community and safety. The facility's efforts to provide COVID-19 vaccinations swiftly were also commended.

However, there are significant concerns raised by some reviewers. These include issues with management, such as poor communication, unfulfilled promises regarding amenities and services, and a perceived focus on profit over resident well-being. Specific complaints include restrictions on resident meetings, changes to meal service arrangements, and inadequate maintenance, particularly regarding air conditioning units. The handling of a COVID-19 outbreak, resulting in several deaths, was particularly criticized for lack of transparency and empathy.

While some families express gratitude for the care and support provided, especially during challenging times like the COVID-19 pandemic, others advise caution due to their negative experiences. The quality of meals and the maintenance of facilities are areas highlighted for improvement. Despite these criticisms, many reviewers acknowledge the positive impact Harmony has had on their or their loved one's life, emphasizing the community's potential for providing a supportive and engaging environment for seniors.