Harmony at Elkhart

Positive Feedback:

• Friendly, helpful staff and beautiful facility with lots of activities available.
• Significant improvements noted, with complaints greatly reduced and better care for residents.
• Excellent nursing, dining, and therapy staff, with on-site medical care highly appreciated.
• High praise for the caring environment, especially for the nursing staff and management's responsiveness.
• Beautiful and welcoming facility, making transitions for residents pleasant and reminiscent of home.
• Attention to detail, excellent care, and thorough assistance from the Director Of Nursing and Harmony Square Director.
• Positive changes and one-on-one care show a deep level of concern for patients.
• Impressive open house event showcasing the facility's amenities and staff dedication.

Critical Feedback:

• Initial management and care issues described as a "dumpster fire," though significant improvements have been noted since.
• Concerns about management's attention to resident issues and staff treatment, with specific criticism towards the DON and ADON.
• Warnings about potential neglect due to poor management, despite the nursing staff's commendable care.

General Observations:

• Many reviews highlight the facility's beauty and the variety of amenities offered.
• Several mentions of specific staff members going above and beyond in their roles.
• Community events like the Alzheimer’s Support Group and live music performances add to the positive atmosphere.