Harmony At Chantilly

Positive Feedback:

• Thanksgiving messages highlighted appreciation for staff's hard work and the cooperative effort in settling residents quickly, expressing a sense of calmness and gratitude.
• Several reviews praised the community for its warm and welcoming atmosphere, with staff being friendly and the management team helpful and kind.
• One reviewer commended a representative for significantly influencing the quality of programs offered, describing the company as forward-thinking and collaborative.
• Positive remarks were made about the kitchen's management and the compassionate care provided by the staff, with specific mention of the director and a kitchen staff member's dedication to residents' happiness.
• A resident's family member shared a positive experience, noting the facility as a perfect next home option and commending the staff's professionalism and responsiveness.

Negative Feedback:

• Some volunteers and visitors encountered rudeness from the receptionist and manager, and another review criticized the HR manager and executive director for lack of professionalism and respect.
• Concerns were raised about the memory care unit, including a lack of staff, absence of individual care, and an unresolved issue with a night worker.
• Complaints about cleanliness and professionalism, with one visitor finding the conditions filthy and the furniture in poor condition.
• Several reviews mentioned a decline in the community's quality, including staff turnover, issues with management, and challenges with vacating the facility and financial arrangements.
• One review specifically called out the executive director for being rude and disrespectful, labeling the environment as racist.